Data Deletion Instructions

Last updated: 11 July 2026 · v2

This page explains how to ask Raktify (operated by Choudhari EduHealth India Foundation) to delete your personal data, what we will delete, what we cannot delete by law, and how long the process takes. This page exists to satisfy the Right to Erasure under India’s Digital Personal Data Protection Act 2023 and Meta’s requirement that every published WhatsApp Business app provide deletion instructions.

1. How to request deletion

You have three options. Pick whichever is easiest.

Option A — In-app (donors)

1. Sign in at raktify.choudhari.ngo/login.
2. Open the donor dashboard.
3. A self-service “Delete my account” button is coming soon. In the meantime, use Option B or Option C — an authorised NGO administrator now processes verified requests with a one-step erasure tool, usually well within the 30-day window.

Option B — Email

Send an email to contact@choudhari.ngo from the email address or mobile number associated with your account. Include:

• Your full name as registered.
• Your mobile number (we’ll match it against your account).
• The phrase “Please delete my Raktify data under DPDP Act, Section 12”.
• If you’re a guardian acting on behalf of a thalassemia patient or another data principal, mention that and provide proof of guardianship.

We will reply within 72 hours acknowledging the request, verify your identity by sending an OTP to your registered mobile, and confirm deletion within 30 days of verification.

Option C — Phone or post

Call our Grievance Officer at +91 98505 41412 during working hours (10:00–18:00 IST, Monday–Saturday) and follow the verbal instructions. Or write to:

Grievance Officer
Choudhari EduHealth India Foundation
54, 2nd Lane, Rathi Nagar, VMV Road
Amravati, Maharashtra 444603, India

2. What we will delete

• Your name, date of birth, address fields (village / taluka / district / pincode), and precise location.
• Your mobile number — overwritten with a non-identifying placeholder so it can never be linked back to you — plus your ABHA ID, Aadhaar-last-4, and any alternate numbers.
• Your login is permanently disabled (one-time passwords can no longer reach you).
• Your email address (institutional users).
• Self-reported blood group, preferred language, community affiliation.
• Pre-screening declarations made during registration.
• Camp RSVPs and broadcast-message receipt logs.
• Donor reliability score, availability state, eligibility flags.
• Outbound notifications (delivery + read receipts) older than 90 days.
• Anything stored in your browser’s localStorage / IndexedDB on next login (cleared automatically on logout).

3. What we cannot delete

Some records cannot be destroyed because they are required by Indian law or are critical to patient safety. In these cases, we anonymise the records — your identity is severed from them but the records themselves remain:

• Your donation history at any blood bank. The Drugs and Cosmetics Act, 1940 and the rules made thereunder require blood banks to retain donor records for a minimum of 5 years for traceability and lookback. On erasure, we replace your name with an anonymous ID and remove direct identifiers, but the record itself remains in the blood bank’s system.
• TTI screening results. Retained for 7 years per public-health traceability rules. Anonymised, not deleted.
• Audit log entries. Raktify’s audit log is an append-only, hash-chained, tamper-evident record. By design it cannot be edited or deleted — altering a single entry would break the integrity guarantee that protects every other user. These entries are tightly access-restricted, are never shown to hospitals or other users, and are purged in full 7 years after they are written.
• Aggregate, non-identifying statistics. “We had 2,300 donors in Amravati district in Q3 2026” includes you, but is not personally identifiable; we keep this for reporting to DHO / partners.

4. Timeline

• Acknowledgement: within 72 hours of your request.
• Identity verification: within 7 days (OTP-based).
• Deletion / anonymisation completed: within 30 days of verification.
• Confirmation: we will WhatsApp / email you when deletion is complete and provide a deletion-reference ID for your records.

5. Consequences of deletion

After we process your erasure request:

• You will no longer receive WhatsApp or SMS notifications from Raktify.
• You cannot log in. Your account is irrecoverable.
• If you wish to donate again in future, you must register as a new donor. Your prior donations remain in the anonymised record at the blood bank but will not appear on a new account.
• If you held a coordinator role, your district assignment is removed and a successor is nominated by the NGO admin.

6. Asking for someone else’s data to be deleted

You may submit a deletion request on behalf of someone else if:

• You are the legal guardian of a minor or person with a disability whose data we hold (e.g. a thalassemia patient registered through their treating hospital).
• The data principal is deceased and you are a nominated person under DPDP Act, Section 14.
• You hold a valid power of attorney for data-rights matters.

Include proof of your relationship or authority with your request.

7. If we deny, defer, or partially fulfil your request

In rare cases we may need to defer or refuse a deletion request — for example, if an open blood-safety investigation (a reactive infection-marker lookback) still needs your record, if your account is under active investigation for fraud, or if law-enforcement has placed a legal hold. A blood-safety deferral is temporary: we complete the erasure automatically once the investigation closes. In any of these cases:

• We will tell you why, in writing.
• You may appeal to the Foundation’s Grievance Officer.
• If still unresolved, you may approach the Data Protection Board of India.

8. Contact for this process

Grievance Officer: Gaurav R. Choudhari
Email: contact@choudhari.ngo
Phone: +91 98505 41412
Working hours: 10:00–18:00 IST, Monday–Saturday

For the full background on our data handling, please read our Privacy Policy.